Terms of sale
These terms apply when you order prints or accessories from Iconic Wall Prints.
Placing an order
Check the prints, quantities, delivery address and total amount, including shipping, before paying. Stripe processes the payment. We email your order confirmation to the address you enter.
Delivery
We send the prints to the address on your order. If your package is late or goes missing, email us with your order number so we can investigate.
Changing your mind
For standard products, EU consumers can cancel by emailing us within 14 days of receiving the order. Tell us which order you wish to cancel. Send the items back within 14 days of your notice. This right also applies to sets you assemble from our catalogue. It has a legal exception for goods made to your individual specifications or clearly personalised for you.
Refunds and return postage
If you cancel the whole order, we refund the purchase price and standard outbound shipping using your original payment method within 14 days of your notice. We may wait until we receive the items or proof of dispatch. You pay return postage for a change of mind if we informed you of that cost before purchase.
Damaged or incorrect items
If an item arrives damaged or differs from your order, email us your order number and describe the problem. You can ask for a free replacement or repair. Where the legal conditions are met, you can request a price reduction or refund. Your statutory consumer rights apply.